Personal Care Manufacturer Obtains Favorable Settlement in Arbitration

Secured a favorable settlement on behalf of a personal care manufacturer in an arbitration against a software development company regarding certain misrepresentations made when selling our client a new enterprise resource planning software. 

Contrary to the representations made during the sales process, our client discovered during the implementation phase that the defendant’s software failed to meet our client’s unique manufacturing, business, and inventory needs.  The parties began settlement negotiations while ramping up for costly discovery.  Ultimately, we secured a  settlement of more than five times the defendant’s initial offer.